TERMS & CONDITIONS
Invoices are to be paid up front and before any work has started on the order. If you have an account with VM, your invoice is due by the due date on the invoice, usually 7 business days. All products and services are under the ownership of VM until invoices have been paid in full. If invoices have not been paid after 30 days, they are referred to a collection agency that lists the individual or company (or both) with credit bureau’s which incurs a mark against yours and your companies credit and credit score. The collection agency will attempt to collect the debt. The unpaid invoice also accrues interest for the unpaid balance which is added to the outstanding debt. VM has the right to collect any products supplied, uninstall any work completed, take down any digital services provided from you or your company if the invoice has not been paid within our terms. The ownership of all products and services belongs to VM until the client has paid all invoices in full.
ARTWORK & DESIGN
If VM designs or creates artwork for you, you will be sent an artwork proof for you to approve. Most jobs only take 1 or 2 rounds of changes and most of our quotes include 2 rounds of changes. If there are further changes after the quoted amount of changes, VM will charge for these changes as they do take time, effort and expertise. Once artwork is approved, that artwork is then final and it will then be used immediately to produce your order. Most of the time we design & print using CMYK. Sometimes PMS colours are used but only when requested, if PMS colours are requested and you’ve been quoted CMYK, the order will then need to be requoted. If you have not been quoted PMS colours your job will be created and produced using full colour CMYK production. If you have colour specific, font specific or image specific branding requests for your orders, you must let us know before submitting the initial request. To complete your requested artwork, we may require your companies Style Guide or Branding Booklet so we can aim to keep the branding consistent. Colours do vary from job to job, press to press and screen to screen. The colour on a computer screen or mobile device is not a good reflection of the actual colour. All reasonable care is taken when designing and creating artwork & projects for our clients but we are in fact humans and humans sometimes do make mistakes so we recommend that you double check your artwork as once that project is approved, that will be final and VM will not be held responsible for any errors, including any spelling or grammatical errors.
THIRD PARTY LINKS
WEBSITES, SOCIAL MEDIA & DIGITAL CONTENT
We design, develop, maintain, host and manage clients websites and social media accounts. When clients supply or approve the content for any online platform, it is expected that you as the client have done your due diligence and double checked that the content you are supplying or approve does not hinder, discredit, offend and is legally acceptable in the countries and communities it will reach. We provide and sometimes we are provided with log-ins to accounts, we safeguard these account log-ins but they are subject to the security of the internet, websites, apps and other software that we don’t own. When we provide you with log-ins, we recommend you keep them secure and change passwords as soon as you receive them from VM for extra security. If you choose to login to your website, social media accounts or digital platforms and manage them on your own, VM is not responsible or liable for any changes or damages that you or your people have made. We can assist with fixing most issues but we will need to charge for this work. We do not provide training on how to manage your website, social media accounts or digital content. Our policy for website payments is 50% deposit up front and 50% upon the website going live. If for any reason the project doesn’t go ahead, 30% of the entire project’s cost will be non-refundable. In regards to SEO (Search Engine Optimisation), most of our websites come with SEO work already completed and set up on the website. We also provide on going SEO for clients websites when requested. None of this SEO work guarantees that your website will automatically be on the first page of search engines. SEO takes work and a time commitment, especially in a day and age where algorithms are constantly changing and the online space is very populated and competitive. We install SSL certificates and other security plugins, software and services to some of our clients websites. These items are of a fairly basic nature and generally a minimum standard when it comes to protecting a website. Our clients website safety is extremely important to VM. However, VM holds no responsibility to any breaches of security or any damage or malicious damage to a clients website or be held responsible for any loss that the client may have because of their website. VM can provide logins to the back end of your website but we highly recommend not going into the dashboard/back end of the website unless you or another person is experienced in the process. If we build you a website and it is altered by yourself or someone you have given access to VM will not be responsible for fixing any problems that may occur because of this. We can however assist but the project will need to be quoted. If a VM client asks VM to shut down their website and take it off line the website will be deleted from the server and we will not retain a copy of the site. Once we have stopped hosting the website it is the client’s responsibility.
REFUNDS & RETURNS POLICY
VM provides offline & online marketing and we have procedures and processes in place that make our company run very well. Sometimes things do happen and we make mistakes, we are human. VM will always try to assist when this happens and help the client out. In a case where something does go wrong, the maximum amount that VM will ever be liable to anyone will only go as high as the cost of the goods or service supplied.
HOSTING & PLATFORM MANAGEMENT
VM sometimes host client websites and manage platforms like social media for clients. This service is sometimes interrupted with items that are beyond VM’s control. This may be the following but is not limited to the following, websites, social media accounts and other online services that VM manages may go down for any reason at any time. The websites, social media accounts and other online services are sometimes hosted on a server and servers in general sometimes face technical problems. Sometimes these problems are out of the control of VM. However, when there is an issue or a problem, it is VM’s priority to fix the issue and get systems back to normal as soon as they can. VM will not be held liable for any of these problems or issues that may arise.