Welcome to Visibility Marketing (VM). These Terms & Conditions outline our operating standards to protect both clients and our team. Familiarise yourself with them, as they form part of our working agreement with you.
By placing an order, you agree to these Terms & Conditions as published on our website. VM reserves the right to update these terms without notice. Continued use of our services constitutes acceptance of the updated Terms.
For any queries, contact [email protected].
- Quotes are valid for 30 days from the issue date unless stated otherwise.
- Please verify quotes thoroughly; VM can clarify any uncertainty.
- Quotes may change or be withdrawn before acceptance.
- Full payment is required upfront unless you have a VM credit account.
- Account holders must pay invoices within 7 business days.
- All services/products remain VM property until fully paid.
- Late payments over 30 days may incur collection action and additional fees.
- VM reserves rights to remove work or suspend services for unpaid invoices.
- No refunds for any products or services, including hosting and management fees.
- Providing card details authorises VM to charge according to the agreed schedule.
- Payments processed securely via Ezidebit (PCI DSS compliant). VM does not store full card details.
- Cancel or update auto-payments with at least 3 business days’ notice.
- Refer to our Privacy Policy below for data handling details.
- Two rounds of changes included unless stated otherwise. Extra revisions billed separately.
- A clear brief is required; without it, the first concept is the initial version.
- New concepts after initial design start may incur additional charges.
- Approved artwork is final; VM is not responsible for errors post-approval.
- CMYK printing standard; PMS colours require separate quotes.
- VM recommends a branding style guide for design consistency.
- Colour variations across devices and print runs are standard.
- VM retains intellectual property rights until full payment. Upon payment, clients gain usage rights; VM retains rights for portfolio use.
- Clients guarantee rights to supplied content; VM holds no liability for client-supplied material infringement.
- CMYK printing via digital and offset presses.
- Industry-standard colour variation is normal and not considered a defect.
- Clients must supply high-res PDFs with crop marks and bleed.
- No guaranteed exact colour matches unless explicitly quoted.
- Delivery quantities may vary up to 10%; no adjustments unless exceeded.
- Quotes include design, production, and installation (unless otherwise noted).
- Sites must be safe, clean, accessible; additional charges may apply for cleaning/restricted access.
- VM is not liable for third-party damage post-installation.
- Colour variations as per printing standards.
- Supplied artwork must be EPS or high-res PDF.
- International products may encounter customs or shipping delays.
- Timeframes are estimates only.
- Quantity variance up to 10% is standard; no adjustment unless exceeded.
- Two rounds of changes included unless otherwise stated.
- Projects require 50% upfront deposit, balance due upon going live.
- Project cancellations before completion retain 30% non-refundable.
- SEO services require VM inspection before quoting.
- Client login provided on request; backend changes by clients not advised and are client liability.
- SEO rankings not guaranteed unless part of ongoing paid services.
- VM installs basic security measures but cannot fully guarantee against breaches.
- Offline site requests lead to deletion unless arranged otherwise.
- Domain or website transfers from VM may incur fees.
- Annual hosting excludes content or technical updates.
- Every VM client must keep a full copy of their own website.
- Any website work setup or monthly retainer does not include paid plugins or platforms.
- Photo & video shoots included in monthly marketing are used to create content for the client but VM does not prepare, package and send out any photo or video files directly to clients.
- Two rounds of content changes included unless otherwise stated.
- VM not liable for changes or issues arising from third-party alterations post-completion.
- Effective campaigns require targeted, strong offers.
- VM does not manage Direct Messages (DMs) on clients’ social media or messages on client websites.
- Photo & video shoots included in monthly marketing are used to create content for the client but VM does not prepare, package and send out any photo or video files directly to clients.
- VM may showcase client materials (logos, images, designs) in marketing portfolios.
- Clients may opt-out by written request.
- Timeframes are estimates only. Delays may occur due to client delays or unforeseen circumstances.
- VM not responsible for delays outside its control (e.g., customs, weather).
- Deliveries via external couriers, Australia-wide and internationally.
- VM not liable post-dispatch for delays, missed deliveries, or loss.
- Unattended location delivery requests bear client responsibility.
- Some products include supplier warranties; clarify this before ordering.
- Hosting/platform management rely on third-party servers/software; downtime occasionally occurs.
- VM is not liable for disruptions from external server outages or social media platform issues.
- Passwords shared with VM are at client’s own risk.
- No refunds for completed services or digital products.
- Refund/return requests within 48 hours of receipt.
- Errors by VM resolved via reprints/reissues.
- Errors from client-supplied artwork incur reprint costs for clients.
- Faulty goods require return inspection for replacements.
- Non-refundable fees: hosting/domain renewals.
- Services expire if renewal notices are unanswered.
- VM respects privacy, does not sell/share data, and uses data for service fulfilment and marketing.
- Clients may unsubscribe from marketing communications anytime.
- VM discloses data only as required by law.
- Full Privacy Policy:
- Data collected: contact details, payment details, and project specifications.
- Data usage: fulfill orders, communicate project updates, manage payments, and marketing communications.
- Data storage: secured digitally and accessed only by authorised VM staff.
- Rights: clients can request access to their data or request data deletion.
- Queries: contact [email protected].
- VM not responsible for external website content or practices.
- Information provided in good faith; VM not liable for damages from website use.
- Content changes without notice.
- VM reserves the right to modify or discontinue services/features.
- Either party may terminate ongoing services with 30 days’ written notice.
- VM invoices work completed to termination date.
- Significant scope changes may result in revised quotes.
- VM is not liable for delays or failures from uncontrollable events (natural disasters, pandemics, strikes, wars, technological disruptions).
- Both parties agree to confidentiality regarding sensitive information, except as legally required.
- These Terms & Conditions governed by Australian law; disputes subject to Australian courts exclusively.
- Clients indemnify VM against claims arising from service use or Terms breaches.
- VM liability limited to cost of product/service supplied.
- Results from marketing services are not guaranteed due to external variables.
- Monthly hourly work is non-accumulative.